At World Animal Foundation, we are dedicated to offering our customers top-quality products and exceptional service. We understand that there might be times when you need to return a product, and we aim to make this process as straightforward as possible.
General Return Policy
- Standard Returns: Items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Print on Demand Products:
- Nature of POD: Print on Demand (POD) is a unique production method where products are created specifically upon an individual’s order. This means that items aren’t pre-made and stored in bulk but are produced especially for each customer.
- Sustainability: Traditional retail methods often lead to overproduction, resulting in unsold items and waste. With POD, we produce only what’s ordered, significantly reducing waste and promoting a more sustainable and environmentally friendly approach.
- Customization: One of the main advantages of POD is the high level of customization it offers. Customers can choose specific colors, sizes, and sometimes even designs. Each product is tailored to individual preferences, making it unique. This level of personalization means that returning a product often isn’t feasible, as it might not be suitable for another customer.
- Change of Mind: Given the personalized nature of POD products, changes of mind after placing an order are not applicable for returns. Since each product is tailored to individual choices, it’s essential to review selections carefully before finalizing an order.
- Cost Efficiency: By producing only what’s ordered, we can avoid the costs associated with storing large inventories, allowing us to offer competitive prices to our customers.
- Tolerance in Print Placement: It’s important to note that for POD products, there’s a tolerance of 0.5″ for print placement. This means minor variations in the placement of the print are expected due to the nature of the printing process and will not be considered as defects.
- Returns: We do not generally offer returns for Print on Demand products due to the reasons mentioned above. However, if there’s an issue with the product, such as it being damaged or having a manufacturing error, we will either replace it for free or issue a refund.
- Unsuccessful Delivery: If a delivery fails due to an invalid address provided by the customer, a refund of the product price only will be issued. It’s essential to provide accurate shipping details to prevent misunderstandings and minimize posting and shipping errors.
- Cancellations: Orders can be canceled before they enter the production process. However, once an item has started production, it becomes challenging to halt or reverse the process. For more details on canceling an order, please contact our support team.
- Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email, and we’ll provide you with the return address and an RMA form.
- Shipping: To return your product, you should mail your product to the address we provide after you contact us. You will be responsible for your shipping costs when returning an item. These costs are non-refundable.
Refunds (if applicable): After receiving and inspecting your return, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.
Late or Missing Refunds: If you haven’t received a refund yet, please check with your bank or credit card company; it may take some time for your refund to be officially posted.
Contact: For any inquiries or to initiate a return, please contact our support team at returns@worldanimalfoundation.org.
